What is SustainAbilities?

SustainAbilities originally launched in 2013, setting out an ambitious action plan for Interserve to 2020 on tackling environmental challenges and having positive social impact.

In 2017, we consulted widely on the Plan to refine our 2020 targets and set new actions for 2025. Our updated plan reflects changes to the business, the lessons we’ve learnt and the priorities we want to address next.

SustainAbilities is an important part of how Interserve does business. We build great relationships with colleagues, customers and communities to make a positive impact on peoples’ lives.

5 Outcomes

1 Places that benefit people

Whatever the place, we put people at its heart. We create environments where people want to be, and can feel their best. We support communities, job creation and local supply chains. We improve quality of life for people and the communities where we live and work.

Places that benefit people

2 Services in the public interest

Providing services that are the best they can be. We deliver a wide range of services, from catering to healthcare, from probation to design and construction. We act as agents of change, making a difference to peoples’ lives and acting in an ethical and responsible way.

Services in the public interest

3 More skills, more opportunities

Enabling all people to learn, grow and succeed. Giving people the skills, opportunities, knowledge and space in which to be inspired, creative and do great things. We want to be a great place to work for our people and support others to fulfil their ambitions.

More skills, more opportunities

4 Positive environmental impact

We protect and improve the environment. We source raw materials responsibly and use them efficiently. We conserve water, minimise carbon emissions and seek to avoid waste wherever possible, finding alternative uses for resources where this isn’t possible.

Positive environmental impact

5 Sustainable growth

We are a force for good. We look to the future and are building a strong, ethical and successful business. We work with our supply chain to ensure responsible sourcing, supporting them to grow and make a positive contribution. We manage risks and value our impacts on society, skills and the environment.

Sustainable growth

10 Goals

Places that benefit people

1 Improve quality of life for all

2 Promote workplace health and wellbeing

Services in the public interest

3 Uphold the highest ethical standards

4 Deliver outstanding service

More skills, more opportunities

5 Enable social inclusion

6 Develop and inspire people

Positive environmental impact

7 Protect and improve the natural environment

8 Improve resource efficiency

Sustainable growth

9 Buy sustainable products and services

10 Value more than just money

15 Actions

Places that benefit people

By 2020

  • 1 500 long term community relationships, 20% employee volunteering

  • 2 Achieve a score of 80% on our wellbeing index

By 2025

  • 3 Deliver £1bn of social value through our work

Services in the public interest

By 2020

  • 4 Champion diversity and inclusion through the National Equality Standard (UK), and UN Global Compact

  • 5 Work together on 250 projects that deliver sustainable outcomes

By 2025

  • 6 Evidence leading practice against a corporate human rights standard

More skills, more opportunities

By 2020

  • 7 Improve the lives of 25,000 disadvantaged people

  • 8 Support 15,000 apprentices, create 1000 apprenticeships

By 2025

  • 9 Achieve a future proof workforce fit for 2030

Positive environmental impact

By 2020

  • 10 90% of operations with robust environmental plans

  • 11 Reduce use of resources and waste by 40%

By 2025

  • 12 Reduce our carbon emissions by 60%

Sustainable growth

By 2020

  • 13 95% responsibly sourced, 80% key products traceable to source

  • 14 Build industry leading tools to measure social value

By 2025

  • 15 All key suppliers actively participate in our ‘forward thinking’ programme