Embracing and promoting the wellbeing of our people

In this series, we’ll be looking at each of the actions in our new SustainAbilities Plan 2.0 and exploring why we felt it was important, what we’ve done so far, and what it might mean for the future…

Action 2: Achieve a score of 80+ per cent on our Wellbeing Index

Interserve is nothing without its people, so keeping our workforce healthy and happy is hugely important to us. If people feel valued they are more productive, able to flourish and be self-confident, resilient, and optimistic. Our aim is to champion the wellbeing of our people and the communities we touch. That’s why one of the actions in our updated SustainAbilities plan is to achieve an 80+ per cent score on our Wellbeing Index.

Embracing and promoting the wellbeing of our people has always played a key part of our SustainAbilities plan. Alongside preventing work-associated ill health and ensuring the environments we work in are safe, our approach covers physical, social, psychological and cultural wellbeing. This includes increasing awareness of and support for managing mental health, promoting social networks, encouraging physical wellbeing as well as promoting an inclusive culture. We want our people to live Interserve’s values – when people feel comfortable to be who they are they can enjoy better relationships and a sense of loyalty and belonging.

Yes, but what is a Wellbeing Index?

Wellbeing is extremely difficult to define and measure so our overall Wellbeing Index will, in fact, combine the metrics from various targeted initiatives to provide an indicator of overall progress. For example, our success in championing wellbeing may be measured by the number of people that attend events or campaigns, or outcomes from our work to improve health and wellbeing may be measured by calculating the percentage of employees with a reasonable bill of health.

What are we doing so far?

Our measurement of individual wellbeing indicators vary across our business – some are already tracked while others aren’t yet. This can depend on the type of work we do and where.
For example, in Construction, where our people commonly work with and alongside heavy machinery, physical safety is one of our number one priorities, measured by our Accident Incident Rate.

In our international business, where we both employ, accommodate and provide meals for our workforce in employee villages, our responsibility for the welfare of our people requires a more holistic approach that takes in diet and nutrition, and enabling recreational activities.
In our Support Services business, the stresses and strains of a job that can often be physical, added to a naturally ageing workforce can mean long-term or chronic health problems may become more prevalent.

In short, we have a duty to take care of our people by any and all means necessary. That’s why we’ve committed to achieving a score of more than 80 per cent on our Wellbeing Index.

We’re already doing lots to support our people across the world. You can see some of our successes from our most recent SustainAbilities Progress Report here.

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